FAQ's

How do I make changes to an order I have already placed?

Once an order has been placed it goes straight to our dispatch team, therefore changes cannot be made. The simplest way to resolve this is to re-order the correct items and return the incorrect order once it arrives. You can learn how to do this on our ‘Returns’ page.

How do I find the sizing for an item?

Please refer to the size chart on the product page for general measurements. If you still need assistance, please email us for any additional help.

How long will it take to get my order?

It depends on the items ordered but generally most orders will take between 2-4 business days to fulfill plus the standard shipping time for delivery. For current standard shipping times please visit our Shipping Info page.

Note that once your order is shipped then it is out of our hands. We do not have any control over carrier (i.e. USPS or other) related shipping delays and are unable to offer refunds for delays. 

Do you ship outside of the USA?

Yes we do. Please see our Shipping Info page for information on international shipping.

Where is my order now?

Once your order has shipped out you will receive an email from us with the tracking number for your item. It may take up to one business day for the carrier to start showing tracking information on their site. 

I can't complete my purchase or am getting an error. What do I do?

Please email support@kidaintsubtle.com or fill in  the form on our contact page and we'll be happy to help!

What do I do if I received a defective order?

Please get in touch with us at support@kidaintsubtle.com or via the form on our contact page and we will be happy to replace the item.

What is your returns & exchanges policy?

Please see our Returns & Exchanges page for information on returns and exchanges.

I have a question that is not answered here. Who can I contact?

For all other enquiries, please email support@kidaintsubtle.com or fill in  the form on our contact page - we would love to hear from you!